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I have a bachelor’s degree in electrical engineering from the Indian Institute of Technology, Kanpur, and a master’s degree in electrical engineering from the University of Minnesota.Īfter working for a few years at Bell Labs, I decided to apply for the Indian Administrative Service (IAS), India’s premier civil service.
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I have a strong technology background with more than 20 years of experience in information technology and public policy. Santosh Misra: I would describe myself as a public policy specialist working in emerging technologies for improved governance and service delivery to citizens. Can you give our readers a brief description of your background?
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Raghuram Iyengar: Thank you for taking the time during the crisis for this interview. In this interview, he speaks with Wharton marketing professor Raghuram Iyengar, faculty director of Wharton Customer Analytics, about the role that TNeGA played in e-governance for the state and the initiatives the agency deployed to contain the crisis. Santosh Misra, CEO of the Tamil Nadu e-Governance Agency (TNeGA), was tasked with developing and driving technology-related initiatives to tackle these problems and more for Tamil Nadu. As rules around the nationwide lockdown were gradually relaxed, Tamil Nadu also needed to ensure that information was communicated to those who needed it. When the coronavirus pandemic struck earlier this year, the state faced enormous challenges, ranging from answering citizens’ questions about COVID-19 to identifying people who needed urgent care. Tamil Nadu is a state in southern India with more than 80 million residents, about the same population as Germany.